Privacy Policy

Last Updated: October 2026

1. Introduction

Welcome to Criconic. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

When you use Criconic, we may collect the following information:

  • Your name, email address, and phone number
  • Match statistics and gameplay data
  • Analytics data through Google Analytics
  • Device information, such as your phone's advertising ID, used to show and measure ads (section 4)
  • If you stream a match from the app: the YouTube channel or Facebook Page you connect, and a record of each stream (see section 6)
  • Other information voluntarily provided by you

3. How We Use Your Information

We use the collected data to:

  • Improve our platform and user experience
  • Provide customer support
  • Analyze usage patterns using Google Analytics
  • Show ads in the app and measure how they perform
  • Enhance cricket-related features and personalization

We use your connection's IP address to choose the login and sign-up options shown to you. This lookup runs on our server without sending your IP address to MaxMind or requesting your device's location. This product includes GeoLite2 data created by MaxMind, available from https://www.maxmind.com.

4. Cookies, Tracking and Ads

Criconic uses cookies and similar tracking technologies to monitor platform activity. We use Google Analytics to collect anonymous data on user behavior.

Ads in the app

The Criconic app may show ads served by Google AdMob. To show and measure ads, Google may collect your device's advertising ID, IP address, device and app details, and how you interact with ads. Where the law allows, ads may be personalised using this information. Our Google Analytics data is linked to AdMob so we can see how ads and app use relate.

Google's use of this data is covered by the Google Privacy Policy and how Google uses information from sites or apps that use its services.

You can turn off personalised ads at any time:

  • Android: open Settings, then Google, then Ads, and delete or reset your advertising ID
  • iPhone: open Settings, then Privacy & Security, then Tracking, and turn off Allow Apps to Request to Track
  • Your Google account: turn off personalised ads in My Ad Center

You will still see ads, but they won't be based on your activity.

5. Data Sharing and Security

We do not sell your personal information. We share it with Google Analytics, with Google AdMob to show and measure ads (section 4), and with YouTube or Facebook only when you choose to stream there (section 6). Your data is stored securely and protected using industry-standard encryption and security measures.

6. Streaming to YouTube and Facebook

The Criconic app can stream a match from your phone's camera to YouTube or Facebook, with the live scoreboard on the video. This only happens when you start a stream yourself.

Camera and microphone

For streaming, the app uses your camera and microphone only while the stream screen is open. The video and sound go straight from your phone to YouTube or Facebook. Criconic does not record or store them.

Connecting your YouTube channel

Criconic uses YouTube API Services. By connecting a channel you agree to the YouTube Terms of Service, and the Google Privacy Policy applies to what YouTube does with your data. With the access you give, Criconic:

  • Reads your channel's name and ID
  • Creates the live broadcast for your match, with its title and description, then starts it, checks it and ends it
  • Looks through your live broadcasts only to find one Criconic created, if a stream was interrupted

We don't read your other videos, comments, subscribers or watch history. We store your channel's name and ID, an encrypted Google sign-in token, and the IDs of the broadcasts we create. You can remove Criconic's access at any time on your Google account permissions page.

Criconic's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Connecting Facebook

When you connect Facebook, you choose which Pages Criconic can use. With the access you give, Criconic:

  • Reads your name and Facebook ID
  • Lists the Pages you manage where you can post
  • Creates a live video on the Page or profile you pick, with its title, description and who can watch, then publishes it, checks it and ends it

We don't read your posts, friends, messages or Page insights. We store your Facebook name and ID, the names and IDs of those Pages, encrypted Facebook sign-in tokens, and the IDs of the live videos we create. When a stream ends, Facebook keeps the replay on your Page or profile, where you manage it.

Stream keys you paste

If you stream with a stream key from YouTube Studio or Facebook Live Producer instead, the key stays on your phone. It is never sent to Criconic, and the app forgets it when the stream ends.

What we keep about each stream

For each stream we keep the match, where it went (channel or Page name), its title and privacy, the watch link, when it started and ended, heat warnings from the phone, and a code that identifies the phone sending the video. We use these to keep that phone in control of the stream and to end streams left running. While a stream runs we also hold its YouTube or Facebook stream address, encrypted; it is deleted when the stream ends. The watch link is added to the match on Criconic so people can find the stream.

Sign-in tokens and stream addresses are encrypted on our servers and used only to run the streams you start. We don't sell this streaming data or use it for advertising.

7. Your Rights

You have the right to:

  • Request access to the data we hold about you
  • Request deletion of your data (section 8)
  • Opt out of Google Analytics tracking
  • Turn off personalised ads (section 4)

8. Deleting Your Data

You can delete your data in any of these ways:

  • Disconnect Facebook: in the app, open Go live, then Channel, Facebook Live, and tap Disconnect Facebook. We delete your Facebook tokens, name, ID and Page list straight away and ask Facebook to remove Criconic's access.
  • Delete your Criconic account: in the app's Settings, tap Delete Account. Any stream still running is ended, and your YouTube and Facebook connections and tokens are deleted. Your name, mobile number, email and photo are removed; scorecards of matches you played stay, showing "Deleted player".
  • Email us: write to support@criconic.com with the subject "Delete my data" and the mobile number of your account. This includes records of your past streams. We'll reply once it's done.

Removing Criconic in Facebook (Settings, then Apps and Websites) or in your Google account stops our access straight away. To also delete what we stored, use one of the options above.

9. Children’s Privacy

Criconic does not have age restrictions, but users should know how to use the platform.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 support@criconic.com